SHIPPING & RETURNS from Montreal, Quebec, Canada

Alice Kass accepts returns and exchanges for unworn and unwashed bras
that have the price tags still attached, within 15 days of purchase date.
Due to the intimate nature of certain products as well as standards of hygiene,
we are not able to accept returns or exchanges on bottoms or bodysuits.
To be eligible for a refund, any returned item must be in the same condition
as it was when shipped.

Final sale on any item whose price has been reduced.
As Alice Kass does not cover shipping and handling fees for returns,
contact customer service for
any questions regarding sizing prior to purchasing and we will be happy to assist.
Prior to returning an item, please contact customer service by e-mail at


Alice Kass ships worldwide.
In Canada, shipping is free for orders above $150 CAD
and a flat rate of $10 is charged for every order below $150.
Shipping to the US is $15 CAD.
Orders are packed and shipped within two business days via Canada Post.
Depending on your location, they will arrive within 1-7 business days.

For international orders, shipping costs $40 for express delivery + tracking
and 15$ for regular shipping without tracking or insurance.
If the no tracking option is selected, Alice Kass is not liable for lost packages.
Delivery times vary.

Please contact customer service at for more information.